Privacy and Cookie Policy
Last updated: 16 September 2026
This privacy and cookie policy explains how Roofology collects, uses and protects personal information when you visit our website, contact us or request a quotation.
Who We Are
Roofology is operated by:
ROOFOLOGISTS LTD
Company number: 16185972
Registered office: 54 Brudenell Road, Leeds, England, LS6 1BD
For data protection purposes, ROOFOLOGISTS LTD is the data controller.
Email: info@roofology-leeds.co.uk
Telephone: 0113 350 7071
Information We Collect
We may collect personal information that you provide when you contact us, telephone us or complete a form on our website.
This may include:
• Your name
• Email address
• Telephone number
• Property address or postcode
• Details of the roofing work required
• Photographs or documents you upload
• Your preferred method of contact
• Correspondence between you and Roofology
We may also collect technical information when you use the website, including:
• Your IP address
• Browser and device information
• Pages visited and time spent on the website
• How you arrived at the website
• Cookie preferences
How We Use Your Information
We may use your information to:
• Respond to enquiries
• Arrange inspections and appointments
• Prepare and provide quotations
• Deliver roofing services
• Contact you about requested work
• Maintain customer and financial records
• Improve the website and understand how it is used
• Protect the website against misuse and security threats
• Meet our legal and regulatory obligations
We will not sell your personal information.
Our Lawful Bases
We process personal information where:
• It is necessary to respond to your enquiry or take steps before entering into a contract
• It is necessary to carry out a contract with you
• We have a legitimate interest in operating, protecting and improving our business
• We need to comply with a legal obligation
• You have given consent, including consent for non-essential cookies
Where we rely on consent, you may withdraw it at any time.
Contact and Quote Forms
Our website uses Gravity Forms to collect enquiries and quotation requests.
Information submitted through a form may be stored within the website database and sent to us by email. If you upload photographs or documents, these will be used to assess your enquiry and provide the requested service.
Please do not upload documents containing unnecessary personal or sensitive information.
Website Analytics
We may use Google Site Kit and Google Analytics to understand how visitors use the website. This may include information about pages viewed, approximate location, device type and how visitors arrived at the website.
Analytics cookies will only be used where you have given consent through our cookie controls.
The information collected helps us understand website performance and improve its content. It is not used by Roofology to identify you personally.
Google Reviews
Our website may display customer reviews using a Google reviews feed.
When this content loads, Google or the reviews service provider may receive technical information such as your IP address, browser details and the page you are viewing. Any information processed by Google is subject to Google’s own privacy policies.
Cookies
Cookies are small files stored on your device when you visit a website. They can be used to make the website function, remember preferences and provide information about how the website is used.
We may use the following categories of cookies:
Essential Cookies
These cookies are required for the website to function correctly, maintain security and remember your cookie preferences. They do not require consent.
Analytics Cookies
These cookies help us understand how visitors use the website. They will only be activated where you have given consent.
Third Party Cookies
Embedded services, including Google reviews or other external content, may set cookies or collect technical information. Where required, these services will be blocked until you provide consent.
Managing Your Cookie Preferences
We use Cookie Admin to manage cookie consent.
When you first visit the website, you can accept or reject non-essential cookies. You can change or withdraw your consent through the cookie settings available on the website.
You can also delete or block cookies through your browser settings. Blocking essential cookies may affect how the website functions.
The cookies used on the website may change when services are added or updated. The cookie consent tool provides current information about the cookies detected on the website.
Sharing Your Information
We may share personal information with trusted service providers where necessary, including:
• Website hosting and maintenance providers
• Email and communications providers
• Analytics and website service providers
• Professional advisers, insurers or accountants
• Authorities where disclosure is required by law
These organisations may only use your information for the relevant service or legal purpose.
International Data Transfers
Some service providers, including Google, may process information outside the United Kingdom.
Where personal information is transferred internationally, we rely on appropriate safeguards required by UK data protection law.
How Long We Keep Your Information
We only retain personal information for as long as it is reasonably required.
General enquiries and unsuccessful quotation requests may be retained for up to 24 months.
Customer, contractual and financial records may be retained for up to six years after the end of the relevant financial year where required for legal, accounting or taxation purposes.
Information may be retained for longer where necessary to establish, exercise or defend a legal claim.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access or disclosure.
However, no website or method of electronic communication can be guaranteed to be completely secure.
Your Data Protection Rights
Depending on the circumstances, you may have the right to:
• Request a copy of your personal information
• Ask us to correct inaccurate information
• Ask us to delete your information
• Ask us to restrict how your information is used
• Object to certain uses of your information
• Request the transfer of information you provided
• Withdraw consent at any time
Some rights are subject to legal limitations and may not apply in every situation.
To exercise your rights, contact:
Email: info@roofology-leeds.co.uk
Address: ROOFOLOGISTS LTD, 54 Brudenell Road, Leeds, England, LS6 1BD
We may need to verify your identity before responding.
Complaints
If you are concerned about how we use your personal information, please contact us first so that we can investigate.
You also have the right to complain to the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: ico.org.uk
Telephone: 0303 123 1113
Changes to This Policy
We may update this policy when our website, services or legal obligations change.
The latest version will always be published on this page with the date it was last updated.